Returns & Exchanges

At Vecino Custom, we want you to be completely satisfied with your bespoke fashion pieces; if your order isn't perfect, we offer a 30-day window for returns and exchanges. Please note that customized items must meet specific quality criteria to be eligible for a full refund.

1

Initiate Your Request

Visit our online portal and enter your order number and email address to select the items you wish to return.

2

Package Your Items

Place the unworn garments back into their original packaging with all custom tags and labels still attached.

3

Ship It Back

Print the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing